Terms & Conditions

Effective Date: 20/08/2025

Welcome to PV Point. These Terms & Conditions govern the use of our website, enquiries, quotes, and the purchase of solar and renewable energy systems from us. By accessing our website or entering into a contract with PV Point, you agree to the following terms.

Retailer: PV Point Pty Ltd (ABN 72 734 562 014)
Address: Level 3, 1060 Hay Street, West Perth, Western Australia 6005
Phone: 0863777487
Email: sales@pvpoint.com.au

PV Point is committed to complying with the New Energy Tech Consumer Code (NETCC) and the Australian Consumer Law.

• All quotes will include:
  
  • Itemised equipment list (manufacturer, model, quantity, specifications)
  • Performance estimate and expected output
  • Site-specific installation design (where required)
  • Total price including GST, deposits, incentives, and rebates
  • Any applicable exclusions or limitations (e.g. meter replacement fees, site-specific conditions)
• Quotes remain valid for 10 business days unless otherwise stated.

• If you accept a quote, we will issue a written contract based on the Pylon Solar Sales Contract template.
• Contracts will clearly set out:
  
  • System specifications and inclusions
  • Payment schedule and milestones
  • Warranty rights under Australian Consumer Law and additional contractual warranties
  • Cooling-off rights (10 business days for unsolicited sales under ACL)
• Contracts may be signed electronically or physically.

• Deposits and milestone payments will be outlined in your contract.
• Payments must be made within 15 business days of invoice unless otherwise agreed.
• Receipts will be issued for all payments.
• Where deferred payment arrangements are offered, these will comply with NETCC and credit law.

• PV Point will arrange installation within the timeframe stated in your contract.
• Installation will be carried out by Solar Accreditation Australia (SAA)–accredited electricians (previously CEC-accredited).
• Work will comply with Australian Standards, safety laws, and manufacturer specifications.
• Delays outside our control (weather, approvals, supply issues) may affect timelines.

• PV Point will apply for grid connection approval on your behalf unless otherwise agreed.
• If grid connection approval is refused, you will be entitled to a full refund.
• You are responsible for other approvals (such as strata or council) unless agreed otherwise.

• PV Point provides a 5-year retailer warranty on the operation and performance of the system, including workmanship and products.
• Manufacturer warranties apply in addition to this retailer warranty.
• Your rights under the Australian Consumer Law always apply.

• If you have a complaint, you may contact us via phone, email, or post.
• PV Point will:
  • Acknowledge complaints promptly as soon as possible.
  • Provide an outcome or update within 15 business days.
  • Resolve complaints in accordance with AS ISO 10002-2006 and NETCC
• If you are unsatisfied, you may escalate your complaint to:
  • WA Consumer Protection (1300 304 054)
  • The Energy & Water Ombudsman (if applicable)
  • NETCC Administrator.

• PV Point will only collect and use your personal information in accordance with Australian privacy law.
• Your information will only be used for providing services, warranties, or communication, unless you consent otherwise.

You may terminate your contract and receive a refund if:

• Grid connection approval is refused
• The final design differs significantly from what was quoted and you do not approve
• We fail to meet agreed installation timeframes for reasons within our control
• Additional unexpected costs arise which you do not consent to

Cooling-off rights under the ACL apply to unsolicited sales. Reasonable cancellation fees may apply outside these rights, but only if disclosed in your contract.

• PV Point is not liable for:
  
  • Issues arising from site conditions outside our control (e.g. roof structural defects, existing electrical faults)
  • Impacts on third-party warranties (e.g. roof manufacturer’s warranties)
  • Changes to electricity tariffs or metering arrangements

These Terms & Conditions are governed by the laws of Western Australia.