Effective Date: 20/08/2025

PV Point values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the New Energy Tech Consumer Code (NETCC).

We may collect the following types of personal information when you use our website, request a quote, or purchase a solar system from us:

• Name, address, phone number, and email address
• Property details for installation
• Energy usage information (for system design and performance estimates)
• Payment details (when making a purchase)
• Copies of identification documents where required for government incentive programs (e.g. STCs)
• Communication records, including complaints and feedback

We will only collect information that is necessary to provide our services.

We collect personal information directly from you when you:

• Submit an enquiry or request a quote
• Enter into a contract with us
• Contact us via phone, email, or our website
• Make a complaint or provide feedback

We may also receive information from third parties (such as your electricity retailer or distributor) where needed to complete grid connection applications.

We use your personal information to:

• Provide you with quotes, contracts, and installation services
• Apply for government rebates, incentives, or certificates (e.g. STCs) on your behalf
• Arrange grid connection and metering with your electricity distributor
• Process payments and issue invoices
• Provide warranties, maintenance, and support services
• Handle complaints and resolve disputes
• Improve our products and services

We will not use or share your information for unrelated purposes without your consent.

We may share your information with:

• Accredited installers and subcontractors working on your project
• Electricity retailers, distributors, or regulators (for grid connection and compliance)
• Government agencies administering renewable energy incentives
• Manufacturers or suppliers (for warranty claims)

We will only share what is necessary and will ensure that third parties also comply with privacy laws.

We do not sell your personal information to marketers.

We store personal information securely in electronic and paper form.
We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure, including:

• Secure cloud-based systems
• Access controls for staff
• Data encryption where appropriate

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate or outdated information
• Opt out of receiving marketing communications from us at any time

To exercise these rights, please contact us at:

• Email: sales@pvpoint.com.au
• Phone: 0863777487

Our website may use cookies or analytics tools to improve your browsing experience. These tools collect non-identifiable information such as pages visited and time spent on the site. You can disable cookies in your browser settings if you prefer.

If you believe we have breached your privacy, please contact us immediately. We will acknowledge your complaint promptly and aim to resolve it within 15 business days in line with our Complaints Handling Policy.

If you are not satisfied with our response, you may escalate your complaint to:

• Office of the Australian Information Commissioner (OAIC) – 1300 363 992

We may update this Privacy Policy from time to time to reflect changes in law or business practices. The latest version will always be available on our website.